VeilForge Intelligence
Contact us
Email us and a member of the team will get back to you. We reply within two working days, or within 12 hours for urgent issues. If you're signed in, you can also use the Help Centre inside the app.
support@veilforge.co.ukWe set a priority on every request and respond within these times:
Working days are Monday to Friday, excluding UK bank holidays. For anything urgent, put "Urgent" in the subject line of your email. We'll keep you updated until it's resolved.
VeilForge is not an emergency service. The Emergency Alert notifies your own team only and does not contact the police, ambulance or fire services. In an emergency, always call 999 (or 112).
Use Forgot password on the sign-in screen to reset it. If you were invited by a company, check you're using the same email address the invitation was sent to. Still stuck? Email us from that address.
The Field Operator Profile is free. It holds your qualifications, licences and expiry alerts, and you choose which companies you connect it to. Create it from the sign-up screen, or accept an invitation from a company you work with.
On the website, open your Profile and choose Export My Data. You'll get a file containing every record your account owns.
This applies to your VeilForge Intelligence account, whether you use the iPhone app, the Android app or the website. You don't need the app installed to ask.
In the app or on the website: open your Profile and choose Delete My Account, then type DELETE to confirm.
By email: write to support@veilforge.co.uk from the email address on your account, with the subject "Delete my account".
We'll confirm by email and complete the deletion within 30 days. We delete your account, your profile, your qualifications and the records your account owns. Audit log entries (a record of who did what, and when) may be kept for a limited extra period for security and accountability, and records that belong to a company you worked for stay with that company. See our Privacy Policy for details.
Read our Privacy Policy. Data protection questions go to legal@veilforge.co.uk. To report a security concern, email security@veilforge.co.uk.
VeilForge Intelligence Ltd, registered in England and Wales, company number 17491260. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.